CUSOs originate, service, and administer commercial loans on behalf of many credit unions at once. LoanStreet gives you one platform to perform that work at scale, and gives each member credit union direct, permissioned access to its own positions whether they are the lead or participant.
Legacy platforms limit loan data to a few people with direct system access. Lending, credit, and leadership within your CUSO, let alone your credit union clients, frequently wait on “reporting” whether through spreadsheets, CSVs or other types of ad hoc reports to answer basic questions about a loan or the entire portfolio.
Commercial loans are tracked across the core and accounting systems, origination tools, underwriting tools, spreadsheets, shared drives, and inboxes. The CUSO itself and each member credit union ultimately reconciles the same loan, borrower financials, risk values and accounting entries over and over again, wasting time and effort across so many different institutions.
Legacy systems built a generation ago struggle with complex lending, including construction draws, delayed draw term loans, tiered pricing, interest-only periods, or floating rates, among so many different modern commercial credit products – moreover, most of the critical workflows occur over email, spreadsheets, shared drives, shared calendars and other fundamentally manual processes. While the legacy system might, after enough prodding and manual interventions, eventually produce a valid interest accrual or can record one created manually in a spreadsheet, almost all of the real business of lending – the day to day operations and administration – happen outside of the servicing system through manually stitching together multiple tools.
Legacy platforms generally limit access to information and often struggle to support the calculations necessary to manage participations. Member credit unions own different portions of different loans, sometimes they are lead, sometimes they are the participant, the servicing spread on interest may not just vary from loan to loan but also different credit unions may have different servicing spreads within the same loan. Servicing spreads may be paid to the CUSO, they may be paid to the lead or both. Capturing the economics of a deal, ensuring payments are made timely along with the need to share borrower financial information is frequently a manually intensive operation. Yet, loan participations especially among commercial and business lending is only growing. Each manual step creates friction, introduces the potential for errors and increases costs. Moreover, the member credit unions cannot easily view their entire portfolio across positions or maintain their own unique custom fields or accounting entries in the legacy system controlled by the CUSO.
Acting as agent or servicer for member credit unions means distributing payments, notices, and reports to every participant. Most legacy systems were built for a single institution servicing its own book, not for a CUSO servicing someone else’s.
Borrowers send draw requests, payment questions, and covenant documents by email and phone, and your team re-keys every one. There is limited to no self-service across new loan draws, updated contact information, updated bank instructions, covenant document uploads and, in some cases, views of historical or current balances or interest payments or accruals.
Payments, draws, and remittances move from request to settlement without re-keying. LoanStreet generates NACHA files for ACH and messaging for wires, SWIFT, and EFT, delivered to every party’s bank. Co-lenders and borrowers submit their own banking instructions on-platform.
View every loan you service across all member credit unions in one view, then slice by credit union, deal, or position. Scheduled reports track balances, payments, and maturity dates for each client. You and your member credit unions can:
Deal setup, lender registers, amendments, impairment workflows, and distributions run from one place, with AI boarding from credit agreements. Take on more clients and deals without a matching rise in headcount.
Each credit union logs in to see its own positions, notices, and documents. Fewer inbound questions for your team, more transparency for your members.
LoanStreet’s MCP server lets your team query deals, positions, payments, and covenants from Claude or the AI agent of your choice, with the same permissions as the platform.
Yes. LoanStreet’s agency tools are designed for third-party servicing covering everything from payment recordation and distributions, lender notices, amendments, financial and document covenants and compliance materials, with borrowers and lenders submitting requests and banking instructions on-platform.
No. Every credit union customer being serviced can be provided with an account at no cost to them, so their lending teams can log in and engage directly with the CUSO and have real-time access to all servicing activity.
Yes. Loan- and portfolio-level data is available in-app, downloadable to .csv, consumable via API, and can be pushed to data lakes or warehouses for client-specific reporting.
See the full LoanStreet commercial and corporate loan servicing platform: AI loan boarding, straight-through payments, covenant tracking, and portfolio analytics.